Did you know that? Acquiring new customers generally costs 5 times more than retaining your existing customers. Customers who are listened to and supported are loyal customers and your best ambassadors.
Paradoxically in the digital era, the human factor and relational aspects have never been so important to provide a satisfactory experience to its target audience. The customer experience is defined as all the emotions and feelings of a customer at each interaction with a company. The customer experience is a major factor of loyalty, hence the importance of establishing a strong relationship with its customers.
In this white paper you will find:
- The challenges and impacts of digital in 2020
- Discover the keys to maximizing your customer relationship
White Paper: External Communication
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