Communication that sometimes causes tension with business teams
All of the IT department’s communications are generally done by email.
Unfortunately, all too often the emails are not read by the users, which creates a lot of tension between the business and the IT department.
Indeed, the business teams complain that they are not informed of the unavailability of an application even though the information has been communicated to them. This communication problem leads to saturation of the support department, which has to deal with the dissatisfaction of users who can no longer work.
It is therefore essential for the IT department to find a new approach to share information efficiently and quickly.